If you’re not totally satisfied with any part of your purchase for any reason at all, please let us know and we’ll do whatever it takes to make things right. *Please Note: Items returned for a refund must be returned in new condition with original packaging and contents within 30 days of receipt from delivery.

Variations can occur. These characteristics do not affect the usability of Cast Master product and are not considered damaged.

If your order is damaged from shipping or may have an error, please contact us within 10 days of delivery. Depending on the damage, damaged items may be replaced with the exact same product. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth.

Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards and/or eGift card credit were used, they will be refunded as first method of payment and are not eligible for cash dispersal.

In order to receive a refund credited back to your bank account, your order must have been placed no more than 30 days from when you request a refund. For your security, the refund must be credited back to the card you used to purchase this order. In the event that your credit card has expired or has been cancelled, you must receive credit to shop at castmasterelite.com.

If you are requesting a refund and your order was placed more than 30 days ago, we are only able to provide you with credit to castmasterelite.com. Our system is designed to provide extreme security to our customers, and as a result, does not save any credit card information. After 30 days, we no longer have the ability to issue a refund to your order. Please note that all sales are final for apparel items.