Orders & Returns

Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, please contact us immediately.

What Is Your Refund Policy?

If you’re not totally satisfied with any part of your purchase for any reason at all, please let us know and we’ll do whatever it takes to make things right. *Please Note: Items returned for a refund must be returned in new condition with original packaging and contents within 30 days of receipt from delivery.

Variations can occur. These characteristics do not affect the usability of Cast Master product and are not considered damaged.

If your order is damaged from shipping or may have an error, please contact us within 10 days of delivery. Depending on the damage, damaged items may be replaced with the exact same product. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth.

Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards and/or eGift card credit were used, they will be refunded as first method of payment and are not eligible for cash dispersal.

In order to receive a refund credited back to your bank account, your order must have been placed no more than 30 days from when you request a refund. For your security, the refund must be credited back to the card you used to purchase this order. In the event that your credit card has expired or has been cancelled, you must receive credit to shop at castmasterelite.com.

If you are requesting a refund and your order was placed more than 30 days ago, we are only able to provide you with credit to castmasterelite.com. Our system is designed to provide extreme security to our customers, and as a result, does not save any credit card information. After 30 days, we no longer have the ability to issue a refund to your order. Please note that all sales are final for apparel items.

How Long Will It Take For The Refund To Appear In My Bank Account?

We issue refunds within 24 hours of when the refund request is approved. However, we have found that it takes 5-10 days for a refund to reflect in your bank account, depending on your banking institution.

Shipping Information

What Shipping Methods Are Available?

We offer the following delivery options within the United States including Alaska and Hawaii. Please note our Business Days are Monday thru Friday, excluding federal holidays within the United States. FedEx delivery not available on Saturday or Sunday.

We currently do not ship to P.O. Box addresses.

How fast can you deliver my order?

We typically ship any order placed on our site within 1-2 business days of receiving the order. While you’re checking out we’ll show you the available shipping choices along with a cost and guaranteed delivery date for each option. Be sure to check out the date shown and select the method that arrives on the date you’d like.

There was a problem with my delivery, can you help?

Please give us a call or text at 833-988-5226 and we’ll do our best to make things right and get your order back on track!

Shipping Address Options

Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the “shipping address” page during checkout. If you’ve registered with us, you can select an address from your account. Just sign in to your account before proceeding to checkout.

What are my shipping options?

All of our shipping options are listed below.

Please keep in mind that there are many factors that can affect shipping prices: overall shipment weight & dimension, shipment origin, destination, and speed of service selected.

  • FedEx Ground/Ground Home
  • FedEx Express – 2 Day
  • FedEx Express – Overnight