Frequently Asked Questions

FAQ

Here you can find all the questions you need answered.

Below FAQ are some common concerns and questions of our customers before purchasing from our online shop, if you have other questions, please just send it to info@CastMasterElite.com. Can’t find what you are looking for? Contact Us » and one of our Cast Master specialists will assist you with your question or issue.

All domestic and international orders will be shipped USPS Priority or Fed ex. Shipping times rage from 3 to 7 business days for domestic and 7 to 14 days internationally depending on your countries customs.

The site will automatically determine shipping cost during checkout.

Our Cast Master Elite office/ warehouse is located at: 2200B Executive Ave, Myrtle Beach SC 29577. For directions click here »

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept Cash, CODs, checks, credit card gift cards (unless bank issued), or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, please contact us immediately.

Simply click on unsubscribe at the bottom of any email that is sent to you.

Our web shop is still open and we send orders daily to deliver your goods as quickly as possible.

To get information if we can deliver to your location, please read the latest update on FedEx suspended areas here.

We do everything we can to deliver as promptly as possible. If you have any questions, contact our customer service at info@castmasterelite.com

Please log in to “My account” to see the status of your order. The first time you place an order with Cast Master we will create an account for you. When logging in for the first time, just click “Forgot your password?” to set your personal password. Once this is set up, you can log in at any time to see the status of your order, your profile, and previous cases and orders.

We always send an order confirmation by e-mail to the e-mail address that you submitted when you placed your order. The most common reason for not receiving this is that there was a misspelling in the email address. Another option is that the confirmation has landed in your spam folder. Have a look there and if you do not find it, reach out to our customer support so we can help you.

Monday-Friday: 9am-6pm ET
Saturday: 10am-1pm ET
Sunday: Closed